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We recommend that you keep either a physical or digital copy of our certificate of motor insurance to hand during your rental as proof of insurance. You can access this at any time before or during the rental by going to My Rentals.

You can browse cars in your area using the map function and filter by budget, make or body type. Just click on the car for more details. Once you have found a car you like, follow these simple steps:

  • Contact the car owner to check if the car is available on your preferred dates
  • Have a chat to discuss the details
  • When you’re both happy, you can send a booking request after filling out your profile and adding a payment method
  • The car owner accepts the booking request and the rental is confirmed.
  • Enjoy the ride!

We recommend contacting four or five owners near you to increase your chances of finding an available car, especially if you are booking last minute.

Currently there is no option to add additional drivers to your rental/insurance. Only the renter is allowed to drive the vehicle hired through Rentecarlo.

When booking a car on Rentecarlo, you will be given the option to choose your excess. This can range from £100 to £3,000, depending on your age and the type of car. Please note that renters under the age of 25 have a minimum excess of £500.

This amount is the most you will be liable to pay in the event of a claim, following damage to the car you have rented.

Please be aware that with high end and luxury vehicles the excess is reserved along with the deposit when the booking is made. This will be released after the rental has ended as long as there is no claim.

Accidents happen. If you are involved in an incident with another vehicle stop, and once safe to do so exchange insurance details with the other driver. You should report the incident to Admiral as soon as possible on the telephone number provided below and notify the Car Owner immediately afterwards.

As a renter, you may be liable to pay the excess multiple times if you are involved in multiple incidents during the rental period.

All the information needed in case of an accident is on your booking details for each rental, which are sent to your email address.

 

Important Phone Numbers

If the insured vehicle breaks down 0330 134 3203
If the insured vehicle has been involved in an accident 0330 134 8647
To make a claim on the Windscreen Cover 0330 134 8647

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