The tyres should be thoroughly checked as part of the vehicle inspection at the start of the rental. It is the owner’s responsibility to ensure that all tyres are in a good condition and that the renter is shown the spare tyre/repair kit. If the renter does not believe the tyres are suitable contact us immediately at contact@rentecarlo.com.

It is the renter’s responsibility to deal with a puncture that occurs during a rental by following the procedure outlined below:

  1. The renter should contact Admiral Roadside Assistance and Recovery on 0330 134 3203 to repair the tyre.
  2. If the tyre cannot be safely repaired, the renter should contact the owner before purchasing a like-for-like replacement. The cost of a replacement is to be split equally between the renter and owner.

The car score is made up of several different factors including:

  • Ratings and reviews
  • Value for money
  • Response time
  • Profile completion (including photos)

At Rentecarlo, we expect both Owners and Renters to comply with any agreements regarding picking up and dropping off the car. If there is any chance that you will be late arriving at the agreed meeting time, contact the other party immediately.

Both the Renter and Car Owner shall have the discretion, but not the obligation, as to whether they wish to make use of cancellation charges, by notifying us at contact@rentecarlo.com, if any problems occur before and after the rental.

You can read our cancellation policy and charges in full here.

 

If more time is needed, the Renter can extend the Rental Period by sending the Owner a rental request. If the Owner does not respond to or declines the rental request it is the Renter’s responsibility to return the car at the time on the rental agreement to ensure they are not driving uninsured.

When booking a car through Rentecarlo, we expect that you comply with any agreements regarding picking up and dropping off the car. If you are a Car Owner, it is also expected that you and your car will be available at the agreed meeting time and place. If there is any chance that you will be late at the agreed meeting time, contact the other party immediately.

The period of time (“Pickup Period”) from the start of the Rental Period, during which the Owner has to make the Vehicle available for the Renter to collect, is 30 minutes. Each party has the discretion, but not the obligation, to wait beyond this period and go ahead with the rental.

If the owner/renter decides to wait beyond the pickup period and the rental does go ahead, the late party will be charged as below. If they do not wish to wait and the rental does not go ahead, the rental will be classed as a no show and the charges outlined here will be applicable.

Rentecarlo must be notified by email (contact@rentecarlo.com) within 24 hours of the start or end (whichever is applicable) of the rental period in the event of either party being late at the start or end of the rental period.

Read more about the late pickup and return charges here.

All Rentecarlo bookings include 100 miles per day.

A renter may purchase more miles during the booking process at a cost of £0.125 per mile, where 100 % of the excess mileage payment is compensated to the owner.

If the renter returns the vehicle haven driven more miles than agreed at the time of booking, the renter will be charged for the additional miles at £0.25 per mile. This is to be paid in cash to the owner at the end of the rental.

It is the renter’s responsibility to replace any fuel that they have used. If a car is returned with less fuel than it had at the start of the trip, the renter will be charged for the difference in fuel plus an administration fee of £10. The owner will then be reimbursed for the missing fuel. We recommend that the fuel tank is full at pick-up and is returned full at the end of the rental.

We recommend that you keep either a physical or digital copy of our certificate of motor insurance to hand during your rental as proof of insurance. You can access this at any time before or during the rental by going to My Rentals.

The Comprehensive insurance cover provided by Admiral replaces the owner’s car insurance for the period of the rental, so that the existing car insurance policy and No Claims Bonus remains unaffected even if there is a claim made.

Mechanical damage and wear and tear isn’t covered by our insurance. It is the owner’s responsibility to ensure that the vehicle (including) tyres are roadworthy, and we encourage both owners and renters to check each tyre during the vehicle inspection and check list completion before starting the rental.

Read more about the exclusions of the insurance policy here.

Read our wear and tear guide here.

Summary of our insurance policy provided by Admiral:

  • The Renter is the insured person
  • 3rd party liability is £5m for material damage and unlimited for injuries
  • Personal Injury cover of up to £5,000
  • Windscreen cover is included
  • The Owner is covered as a 3rd party
  • The Owner will be indemnified for damages made to their vehicle during a rental (incl. Fire & Theft)

Check out the Policy Booklet for more information.

When booking a car on Rentecarlo, you will be given the option to choose your excess. This can range from £100 to £3,000, depending on your age and the type of car. Please note that renters under the age of 25 have a minimum excess of £500.

This amount is the most you will be liable to pay in the event of a claim, following damage to the car you have rented.

Please be aware that with high end and luxury vehicles the excess is reserved along with the deposit when the booking is made. This will be released after the rental has ended as long as there is no claim.

We have comprehensive insurance cover in place for all Rentecarlo members, provided by our insurance partners Admiral. This insurance policy covers the renter for the duration of the rental. The insurance cover replaces the owner’s car insurance for the period of the rental, so that the existing car insurance policy remains unaffected.

Check out the Policy Booklet for more information.

Yes, this is absolutely required and no cars will be accepted for rental without an annual insurance policy in force. It is also the responsibility of the Owner to ensure that the car has a valid MOT and is taxed at all times.

There is no problem with you having a tracker or telematics device in your car however we do require you to make the renter aware of this device and what it tracks before the booking is confirmed.

If your telematics device is as part of a “black box” insurance policy please check with your insurance provider if they have any restrictions regarding renting out your vehicle on a peer to peer platform such as Rentecarlo.com

The Renter is responsible for any fines or tickets they incur during the rental. If you receive a notification from the authorities you should notify Rentecarlo and forward us the ticket. You should inform us of any penalty charge notices as soon as they are issued to you and within 21 days of the date of issue to give the renter enough time to challenge it.

In the unlikely event of this happening we’ve got you covered! Admiral, our insurance partners, will arrange for the necessary repairs and, if appropriate, provide you with a courtesy car if your vehicle is being repaired by an Admiral approved repairer.

If your car is written off or stolen and unrecoverable Admiral will pay out market value for your vehicle.

 

Please follow these steps to update your calendar:

  • Go to Edit Your Car
  • Scroll down to Availability
  • Highlight the days on which your car is unavailable on the calendar
  • Save changes

Rentecarlo will provide you with recommended hourly, daily and weekly rates. However as the owner you are in full control of the rates and you can change them how you like. You can edit these rates at any time. From 12/04/17 we are removing the commission from all rentals!

It’s really easy to list your car and start earning money! Follow these simple steps:

  • Click here to add your car – determine the price, upload some photos and submit for verification.
  • Accept rental requests – you can have conversations with the renters before you decide who you want to rent your car.
  • The meeting – give the renter a short tour of the car, go over the check-list together and hand over the keys.
  • The return – the renter returns the car and with a full tank of fuel (unless you previously agreed otherwise).
  • Get paid! – We’ll pay you the rental price 7-10 days after the rental ends.

Yes! We accept leased and financed vehicles. Please be aware that some finance and leasing companies may have specific exclusions in their terms and conditions so always double check with you provider.

Yes you can! However, it must meet the following criteria:

  • Maximum vehicle value is £60,000.
  • Vehicle must fall between groups 1 – 50
  • Value must be declared by owner at time of sign up.
  • Vehicle must fall into a category that can be driven on a valid car licence. Maximum vehicle age is 20 years. Maximum vehicle weight is 3500 kg.
  • Vehicle cannot have more than 9 seats including the driver’s seat.
  • Vehicle cannot be a high sided, flat bed, drop side or tipper vehicle.
  • Vehicle cannot be a panel van, camper van, camper van conversion or mini bus.
  • A valid annual UK comprehensive insurance policy is in place separate to the cover provided by Admiral for Rentecarlo.  
  • Vehicle must be owned and registered to a private individual or a sole trader. Vehicle does not have any modifications, unless they form part of the manufacturer’s standard specification, or those permitted for wheelchair accessible vehicles. Use is limited to Social Use or Social and Commuting.

 

 

For a car to be listed on Rentecarlo, it must meet the following criteria:

  • Must have a market value between £1,000 and £250,000
  • Must have an annual insurance policy in force at all times
  • Must be no more than 20 years of age
  • Vehicle must fall between groups 1 – 50
  • Must have a valid MOT
  • Must have no more than 8 seats
  • The owner must pass the verification process and not have any non-motoring criminal convictions
  • Foreign registered vehicles may not participate
  • Vehicle must be a private motor car manufactured to carry up to 8 passengers, which is designed solely for private use and has not been constructed or adapted to carry goods or loads.
  • Vehicle does not have any modifications, unless they form part of the manufacturer’s standard specification, or those permitted for wheelchair accessible vehicles

 

In the unlikely event of an accident, our insurance partners will quickly take care of the necessary repairs, or if the vehicle must be written off, pay out the market value of the vehicle.
Admiral will arrange for the necessary repairs and, if appropriate, provide you with a courtesy car if your vehicle is being repaired by an Admiral approved repairer.

Don’t worry when your deposit is not back in your account immediately after your rental ends!

The deposit is released 24-48 hours after the rental ends if the renter follows the rental rules. If there are any additional charges the funds will be deducted from the £250 deposit.

It can then take up to 10 days (depending on your bank) for the funds to become available in your bank account again.

Sometimes you may see the following message when an owner tries to accept a request: Card Error Cancel Booking

This is due to a problem with the renter’s payment. The most likely causes are:

  1. Insufficient funds
  2. Payment declined or blocked by bank
  3. You are using a non-UK payment card

These problems can be resolved by:

  1. Ensuring there are sufficient funds to over the rental fee, insurance premium and deposit
  2. Contacting your bank to authorise the payment.
  3. Ensure you are using a UK credit or debit card

The rental income is taxable. You may be able to offset some of your vehicle’s running costs against the income it generates. Your specific liability will depend on your own broader tax situation and we recommend taking professional tax advice to assess the tax due.

However, from April 2017, Rentecarlo owners will be able to benefit from a £1,000 sharing economy tax-free allowance.

Once the rental has been confirmed we authorise, but do not charge, a deposit of £250 from the renter. This will be released 48 hours after the rental ends if the renter follows the rental rules. You must not:

  • Return the car late
  • Return the car with missing fuel
  • Drive further than the specified miles
  • Return the car in an unacceptable condition
  • Receive penalty notices
  • Receive congestion charge notices
  • Receive speeding fines
  • Receive parking tickets

If there are any additional charges the funds will be deducted from the £250 deposit. Any charges exceeding this amount will be charged to the renter’s payment card.

Please note that for high end or luxury vehicles the insurance excess is reserved along with the deposit.

We use an online payment processor called Stripe to provide a safe, secure way to accept payments. In order to receive payment for your rentals you will need to set up an account with Stripe, this only has to be done once.

Once you have registered your car with us you will receive two emails, one from Rentecarlo confirming that your car has been listed on our website, and another from Stripe containing an activation link. Follow these steps to activate your account:

  1. Follow the activation link from Stripe, create a password and go to your dashboard.
  2. Click on Rentecarlo in upper right hand corner, and then activate account.
  3. Fill in your details, leaving the website and business name as rentecarlo.com, and the phone number as 03301343292. (These should be prefilled)
  4. Fill in your bank details in the final section. Please remember to provide the right sort code and account number.
  5. Click ‘Activate Account’. Click back on the Rentecarlo link at the top of the page and log out.

You are now ready to start earning by renting out your car!

 

No, paying for a rental with cash is not accepted.

The main reason for this is that all payments must be made online with a UK debit or credit card for the insurance to be valid.

When the rental is completed, your earnings will be paid into the bank account you have set up with Stripe, our payment processor.

Usually, it takes around 7 to 10 days for the funds to appear in your account. If you run into any problems send us an email at contact@rentecarlo.com

If you haven’t set up your bank account details in Stripe before the rental, don’t worry – the funds will be held for up to 21 days until you complete the bank account set-up.

We accept all major UK credit and debit cards.

Your payment card is authorised, not charged, when you make a booking request. If the request is approved by the owner, you will be charged for your booking 24 hours before the rental period begins. If you incur additional fees such as parking tickets, cleaning fees, etc. you will be charged after the rental period ends. We will charge the payment card on file, so please make sure that you have the proper funds available.

We recommend that you keep either a physical or digital copy of our certificate of motor insurance to hand during your rental as proof of insurance. You can access this at any time before or during the rental by going to My Rentals.

You can browse cars in your area using the map function and filter by budget, make or body type. Just click on the car for more details. Once you have found a car you like, follow these simple steps:

  • Contact the car owner to check if the car is available on your preferred dates
  • Have a chat to discuss the details
  • When you’re both happy, you can send a booking request after filling out your profile and adding a payment method
  • The car owner accepts the booking request and the rental is confirmed.
  • Enjoy the ride!

We recommend contacting four or five owners near you to increase your chances of finding an available car, especially if you are booking last minute.

Currently there is no option to add additional drivers to your rental/insurance. Only the renter is allowed to drive the vehicle hired through Rentecarlo.

When booking a car on Rentecarlo, you will be given the option to choose your excess. This can range from £100 to £3,000, depending on your age and the type of car. Please note that renters under the age of 25 have a minimum excess of £500.

This amount is the most you will be liable to pay in the event of a claim, following damage to the car you have rented.

Please be aware that with high end and luxury vehicles the excess is reserved along with the deposit when the booking is made. This will be released after the rental has ended as long as there is no claim.

Accidents happen. If you are involved in an incident with another vehicle stop, and once safe to do so exchange insurance details with the other driver. You should report the incident to Admiral as soon as possible on the telephone number provided below and notify the Car Owner immediately afterwards.

As a renter, you may be liable to pay the excess multiple times if you are involved in multiple incidents during the rental period.

All the information needed in case of an accident is on your booking details for each rental, which are sent to your email address.

 

Important Phone Numbers

If the insured vehicle breaks down 0330 134 3203
If the insured vehicle has been involved in an accident 0330 134 8647
To make a claim on the Windscreen Cover 0330 134 8647

Car renters must:

  • Be between 21 and 70 years of age
  • Be a permanent UK resident
  • Renters must have held a full driving licence for a minimum of 12 months
  • Have no more than 6 penalty points on their driving licence in the last 5 years
  • Have had no more than 2 fault claims in the last 3 years, or 3 non-fault and fault claims in total in the last 3 years
  • For non-UK licences; hold a valid car licence for the following countries, EU, USA, Andorra, Australia, Barbados, British Virgin Islands, Canada, Falkland Islands, Faroe Islands, Gibraltar, Hong Kong, Japan, Monaco, New Zealand, Republic of Korea, Singapore, South Africa, Switzerland and Zimbabwe
  • Have no bans or no more than two speeding convictions and no unacceptable endorsements (the only acceptable licence endorsements are those beginning SP, CU and TS)
  • Have sufficient funds to cover the excess and any fees that may occur during the rental
  • Some cars have age limits of 24
  • To hire a Luxury-group car, the following criteria must be met:
    • Aged 28 or over
    • Have held a full UK driving licence for a minimum of 3 years
    • Maximum of 6 points in the last 3 years
    • Maximum of 2 non-fault claims, or 1 non-fault and 1 fault claim in the last 5 years

We have arranged 24/7 breakdown assistance and roadside recovery with Admiral Breakdown, should the car you have rented break down while on the road.
All the information needed is on your Booking Confirmation email.

Renters can save more than 30% compared to traditional car rental and car clubs, while being able to choose from a wide range of cars, both budget and luxury. Renters also save time on paperwork, queues, transportation and extra charges usually associated with car rental.

Car owners can make thousands of pounds per year renting out their car to vetted drivers when they don’t need it. Car owners can count on comprehensive insurance, quick and secure payments, and excellent customer support.

Profile pictures help to build trust between members of the Rentecarlo community and also helps you to recognise the owner/renter at the start of the rental!

Please make sure your profile picture meets the following guidelines:

  • shows your face clearly (not inanimate objects!)
  • no obscene words or gestures
  • no explicit or sexual images
  • no violent images or objects

 

To ensure that Rentecarlo remains a safe and secure environment,  we request that you do not share your personal details during conversations with other Rentecarlo users and before a rental is confirmed. This includes:

  • Phone number
  • Full name
  • Email address
  • Driving licence information
  • Payment details.

All payments are processed securely through Rentecarlo. When the booking is confirmed we will share your mobile number and full name with the owner/renter and the owner will be provided with the last 4 digits of the renter’s driving licence number to aid with verifying identity.

Asking another user to share these details is a breach of our community guidelines and may result in your account being suspended or terminated immediately.

Here at Rentecarlo we want to ensure that everyone has a great rental experience and enjoys being a part of our community.  This means that rude or threatening behaviour will not be tolerated and we ask that you are polite and friendly when interacting with one another. Please let us know at any time if you feel a member of the Rentecarlo community behaves inappropriately towards you.

The following behaviour will not be tolerated on Rentecarlo, and will lead to immediate account suspension:

  • Bullying or harassing other members
  • Discriminatory behaviour or hate speech
  • Messages of a threatening or sexual nature
  • Misrepresentation
  • Inappropriate profile pictures

We’re really proud of the wonderful car sharing community we have built and appreciate your help in keeping it a safe and friendly place.

 

 

We verify the identity of all owners and renters before they are allowed to list their car or make a request. We also check that all renters meet the strict driving record and insurance claim history set by our insurance partner, Admiral. You can read more about our criteria here.

Here at Rentecarlo we care about the safety of all of our users. All renters are pre-verified before they can make a request and owners before they can list their car. Please remember to follow these guidelines to help you stay safe and have a great rental experience:

  • Check that the renter/owner has uploaded a photograph of themselves so you know who you’re meeting
  • Arrange to meet in a well lit, public space
  • Communicate through Rentecarlo and flag inappropriate messages
  • Contact Rentecarlo if you have any questions or worries during the rental