At Rentecarlo, we expect both Owners and Renters to comply with any agreements regarding picking up and dropping off the car. If there is any chance that you will be late arriving at the agreed meeting time, contact the other party immediately.

Both the Renter and Car Owner shall have the discretion, but not the obligation, as to whether they wish to make use of cancellation charges, by notifying us at contact@rentecarlo.com, if any problems occur before and after the rental.

You can read our cancellation policy and charges in full here.

The period of time (“Pickup Period”) from the start of the Rental Period, during which the Owner has to make the Vehicle available for the Renter to collect, is as follows:

  • Rental Period of between 2-24 hours: 20 minute Pickup Period.
  • Rental Period of between 1-5 days: 30 minute Pickup Period.
  • Rental Period of 5 days or more: 1 hour Pickup Period.

If the Owner decides to wait beyond the Pickup Period, and the Renter does arrive, the Renter will be liable to pay a Late Collection Charge equivalent to 10% of the Owner’s Charges capped at £50.00.

If the Renter returns the car late at the end of the Rental Period, the Renter shall be liable to pay a Late Return Charge calculated as twice the hourly rate that applied to the Vehicle at the time of the Booking Confirmation, rounded up to the next whole hour (maximum of £50 per hour). If more time is needed, the Renter can extend the Rental Period by contacting the Owner.

 

All Rentecarlo bookings include 100 miles per day.

A renter may purchase more miles during the booking process at a cost of £0.125 per mile, where 100 % of the excess mileage payment is compensated to the owner.

If the renter returns the vehicle haven driven more miles than agreed at the time of booking, the renter will be charged for the additional miles at £0.25 per mile.

It is the renter’s responsibility to replace any fuel that they have used. If a car is returned with less fuel than it had at the start of the trip, the renter will be charged for the difference in fuel plus an administration fee of £10. The owner will then be reimbursed for the missing fuel. We recommend that the fuel tank is full at pick-up and is returned full at the end of the rental.

We have comprehensive insurance cover in place for all Rentecarlo members, provided by our insurance partners Admiral. This insurance policy covers the renter for the duration of the rental. The insurance cover replaces the owner’s car insurance for the period of the rental, so that the existing car insurance policy remains unaffected.

Details of our insurance policy provided by Admiral:

  • The Renter is the insured person
  • 3rd party liability is £5m for material damage and unlimited for injuries
  • Personal Injury cover of up to £5,000
  • Windscreen cover is included
  • The Owner is covered as a 3rd party
  • The Owner will be indemnified for damages made to their vehicle during a rental (incl. Fire & Theft)

Yes, this is absolutely required and no cars will be accepted for rental without an annual insurance policy in force. It is also the responsibility of the Owner to ensure that the car has a valid MOT and is taxed at all times.

You must tell us immediately if any of your details change as it may affect your cover. You can contact Admiral directly, or via Rentecarlo. Any inaccurate information provided may result in the claim being invalid and the policy being declared void.

Please follow these steps to update your calendar:

  • Go to Edit Your Car
  • Scroll down to Availability
  • Highlight the days on which your car is unavailable on the calendar
  • Save changes

Rentecarlo will provide you with recommended hourly, daily and weekly rates. However as the owner you are in full control of the rates and you can change them how you like. You can edit these rates at any time.

It’s really easy to list your car and start earning money! Follow these simple steps:

  • Click here to add your car – determine the price, upload some photos and submit for verification.
  • Accept rental requests – you can have conversations with the renters before you decide who you want to rent your car.
  • The meeting – give the renter a short tour of the car, go over the check-list together and hand over the keys.
  • The return – the renter returns the car and with a full tank of fuel (unless you previously agreed otherwise).
  • Get paid! – We’ll pay you the rental price minus a 20% service charge 7-9 days after the rental ends.

The rental income is taxable. You may be able to offset some of your vehicle’s running costs against the income it generates. Your specific liability will depend on your own broader tax situation and we recommend taking professional tax advice to assess the tax due.

However, from April 2017, Rentecarlo owners will be able to benefit from a £1,000 sharing economy tax-free allowance.

We use an online payment processor called Stripe to provide a safe, secure way to accept payments. In order to receive payment for your rentals you will need to set up an account with Stripe, this only has to be done once.

Once you have registered your car with us you will receive two emails, one from Rentecarlo confirming that your car has been listed on our website, and another from Stripe containing an activation link. Follow these steps to activate your account:

  1. Follow the activation link from Stripe, create a password and go to your dashboard.
  2. Click on Rentecarlo in upper right hand corner, and then activate account.
  3. Fill in your details, leaving the website and business name as rentecarlo.com, and the phone number as 03301343292. (These should be prefilled)
  4. Fill in your bank details in the final section. Please remember to provide the right sort code and account number.
  5. Click ‘Activate Account’. Click back on the Rentecarlo link at the top of the page and log out.

You are now ready to start earning by renting out your car!

 

When the rental is completed, your earnings will be paid into the bank account you have set up with Stripe, our payment processor.

Usually, it takes around 7 to 9 days for the funds to appear in your account. If you run into any problems, chat with one of our team members via Intercom in the bottom-right hand corner, or send us an email at contact@rentecarlo.com

If you haven’t set up your bank account details in Stripe before the rental, don’t worry – the funds will be held for up to 21 days until you complete the bank account set-up.

Yes! We accept leased and finances vehicles. Please be aware that some finance and leasing companies may have specific exclusions in their terms and conditions so always double check with you provider.

Yes you can! However, it must meet the following criteria:

  • Maximum vehicle value is £60,000.
  • Vehicle must fall between groups 1 – 50
  • Value must be declared by owner at time of sign up.
  • Vehicle must fall into a category that can be driven on a valid car licence. Maximum vehicle age is 20 years. Maximum vehicle weight is 3500 kg.
  • Vehicle cannot have more than 9 seats including the driver’s seat.
  • Vehicle cannot be a high sided, flat bed, drop side or tipper vehicle.
  • Vehicle cannot be a camper van, camper van conversion or mini bus.
  • A valid annual UK comprehensive insurance policy is in place separate to the cover provided by Admiral for Rentecarlo.  
  • Vehicle must be owned and registered to a private individual or a sole trader. Vehicle does not have any modifications, unless they form part of the manufacturer’s standard specification, or those permitted for wheelchair accessible vehicles. Use is limited to Social Use or Social and Commuting.

 

 

For a car to be listed on Rentecarlo, it must meet the following criteria:

  • Must have a market value between £1,000 and £250,000
  • Must have an annual insurance policy in force at all times
  • Must be no more than 20 years of age
  • Vehicle must fall between groups 1 – 50
  • Must have a valid MOT
  • Must have no more than 8 seats
  • The owner must pass the verification process and not have any non-motoring criminal convictions
  • Foreign registered vehicles may not participate
  • Vehicle must be a private motor car manufactured to carry up to 8 passengers, which is designed solely for private use and has not been constructed or adapted to carry goods or loads.
  • Vehicle does not have any modifications, unless they form part of the manufacturer’s standard specification, or those permitted for wheelchair accessible vehicles

 

In the unlikely event of an accident, our insurance partners will quickly take care of the necessary repairs, or if the vehicle must be written off, pay out the market value of the vehicle.
Admiral will arrange for the necessary repairs and, if appropriate, provide you with a courtesy car if your vehicle is being repaired by an Admiral approved repairer.

Currently there is no option to add additional drivers to your rental/insurance. Only the renter is allowed to drive the vehicle hired through Rentecarlo.

Once the rental has been confirmed we authorise, but do not charge, a deposit of £250 from the renter. This will be released 48 hours after the rental ends if the renter follows the rental rules. You must not:

  • Return the car late
  • Return the car with missing fuel
  • Drive further than the specified miles
  • Return the car in an unacceptable condition
  • Receive penalty notices
  • Receive congestion charge notices
  • Receive speeding fines
  • Receive parking tickets

If there are any additional charges the funds will be deducted from the £250 deposit. Any charges exceeding this amount will be charged to the renter’s payment card.

No, paying for a rental with cash is not accepted.

The main reason for this is that all payments must be made online with a debit or credit card for the insurance to be valid.

We accept all major credit and debit cards.

Your payment card is authorised, not charged, when you make a booking request. If the request is approved by the owner, you will be charged for your booking 24 hours before the rental period begins. If you incur additional fees such as parking tickets, cleaning fees, etc. you will be charged after the rental period ends. We will charge the payment card on file, so please make sure that you have the proper funds available.

When booking a car on Rentecarlo, you will be given the option to choose your excess. This can range from £100 to £3,000, depending on your age and the type of car. Please note that renters under the age of 25 have a minimum excess of £500.

This amount is the most you will be liable to pay in the event of a claim, following damage to the car you have rented.

Accidents happen. If you are involved in an incident with another vehicle stop, and once safe to do so exchange insurance details with the other driver. Do not admit liability for the accident. You should report the incident to Admiral as soon as possible on the telephone number provided below and notify the Car Owner immediately afterwards.

As a renter, you may be liable to pay the excess multiple times if you are involved in multiple incidents during the rental period.

All the information needed in case of an accident are on your booking details for each rental, which are sent to your email address.

 

Important Phone Numbers

If the insured vehicle breaks down 0330 134 3203
If the insured vehicle has been involved in an accident 0330 134 8647
To make a claim on the Windscreen Cover 0330 134 8647

Car renters must:

  • Be between 21 and 70 years of age
  • Be a permanent UK resident
  • Renters must have held a full driving licence for a minimum of 12 months
  • Have no more than 6 penalty points on their driving licence in the last 5 years
  • Have had no more than 2 fault claims in the last 3 years, or 3 non-fault and fault claims in total in the last 3 years
  • For non-UK licences; hold a valid car licence for the following countries, EU, USA, Andorra, Australia, Barbados, British Virgin Islands, Canada, Falkland Islands, Faroe Islands, Gibraltar, Hong Kong, Japan, Monaco, New Zealand, Republic of Korea, Singapore, South Africa, Switzerland and Zimbabwe
  • Have no bans or no more than two speeding convictions and no unacceptable endorsements (the only acceptable licence endorsements are those beginning SP, CU and TS)
  • Have sufficient funds to cover the excess and any fees that may occur during the rental
  • To hire a Luxury-group car, the following criteria must be met:
    • Aged 28 or over
    • Meet a specific credit score
    • Have held a full UK driving licence for a minimum of 3 years
    • Maximum of 6 points in the last 3 years
    • Maximum of 2 non-fault claims, or 1 non-fault and 1 fault claim in the last 5 years

We have arranged 24/7 breakdown assistance and roadside recovery with Admiral Breakdown, should the car you have rented break down while on the road.
All the information needed is on your Booking Confirmation email.

Renters can save more than 30% compared to traditional car rental and car clubs, while being able to choose from a wide range of cars, both budget and luxury. Renters also save time on paperwork, queues, transportation and extra charges usually associated with car rental.

Car owners can make thousands of pounds per year renting out their car to vetted drivers when they don’t need it. Car owners can count on comprehensive insurance, quick and secure payments, and excellent customer support.